Privacy Policy
Effective Date: 1 July 2026
Introduction
Lina Sha (“Lina Sha”, “this website”, “the practice”, “us”, “our” or “we”) is committed to protecting the privacy, confidentiality and security of personal information entrusted to us.
This Privacy Policy explains how personal information is collected, used, disclosed, stored and otherwise managed when you access www.linasha.co, communicate with us, subscribe to publications, enquire about services, participate in leadership programs, workshops or events, or engage with integrative health support provided through this website.
As the practice provides both leadership advisory services and integrative healthcare, certain information collected may constitute sensitive information, including health information, as defined under the Privacy Act 1988 (Cth). Sensitive information is collected only where reasonably necessary, handled with an appropriate level of confidentiality, and managed in accordance with applicable Australian privacy legislation and recognised professional standards.
This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It is intended to provide transparency regarding how personal information is managed and to assist visitors, clients and prospective clients in understanding their privacy rights.
By accessing this website or voluntarily providing personal information, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all personal information collected through www.linasha.co and during the delivery of services provided under the Lina Sha brand.
It applies to individuals who:
- visit this website;
- contact us through online forms, email, telephone or other communication channels;
- subscribe to newsletters or educational publications;
- enquire about leadership development, executive coaching, speaking engagements or corporate advisory services;
- enquire about or receive integrative health support;
- attend workshops, retreats, webinars or educational events;
- download resources or publications; or
- otherwise interact with the Lina Sha brand or services.
This Privacy Policy applies regardless of whether personal information is collected electronically, verbally, in writing or through third-party platforms used to deliver services.
Where additional privacy notices, informed consent documents or service agreements apply to a particular service, those documents should be read together with this Privacy Policy.
About Lina Sha
Lina Sha is an Australian professional practice operating at the intersection of leadership development, education and integrative healthcare.
Services offered through this website include executive coaching, leadership advisory, keynote speaking, professional education, workshops, publications and integrative health support.
Because these services span both professional consulting and healthcare, different categories of personal information may be collected depending on the nature of the interaction. In some circumstances, this may include sensitive health information voluntarily provided by individuals seeking integrative health support.
Lina Sha is committed to collecting only the information reasonably necessary to provide requested services, maintaining appropriate safeguards to protect personal information, and handling all information with professionalism, integrity and respect for individual privacy.
Personal Information We Collect
The type of personal information collected depends on the nature of your interaction with Lina Sha and the services you choose to access.
Personal information may include your name, postal address, email address, telephone number, organisation, job title, country of residence, billing or payment information, and records of communications with us.
Where you enquire about or participate in leadership development, executive coaching, workshops, speaking engagements or corporate advisory services, additional professional information may be collected where relevant. This may include information relating to your organisation, leadership role, professional experience, business objectives, learning goals, coaching objectives and other information voluntarily provided during the course of our engagement.
Where you enquire about or receive integrative health support, additional sensitive information, including health information, may be collected where reasonably necessary to provide appropriate services. This may include information relating to your medical history, current symptoms, medications, nutritional habits, lifestyle, sleep, stress, emotional wellbeing, previous treatments, pathology results, family health history, consultation notes, health goals and other information voluntarily provided during consultations or health assessments.
From time to time, photographs, audio recordings, video recordings, testimonials or case studies may also be collected with your express consent for educational, promotional or professional purposes. Where consent is withdrawn, future use will cease wherever reasonably practicable.
Lina Sha does not knowingly collect personal information beyond what is reasonably necessary for the purposes described in this Privacy Policy.
How Personal Information Is Collected
Personal information is collected directly from you whenever reasonably practicable.
Information may be collected when you visit this website, complete online forms, subscribe to newsletters or publications, request information, register for workshops or events, book consultations, participate in coaching sessions, attend retreats, communicate by email, telephone, video conferencing platforms or messaging applications, complete questionnaires or assessments, or otherwise interact with Lina Sha.
Where appropriate and authorised by you, personal information may also be obtained from third parties, including healthcare practitioners, referral partners, employers, family members, emergency contacts or other individuals involved in providing or supporting requested services.
Certain information is collected automatically when you visit this website. This may include your Internet Protocol (IP) address, browser type, device information, operating system, pages visited, referring website, session duration and other technical information collected through cookies, analytics services or similar technologies. Such information assists in improving website performance, functionality, security and user experience.
Where sensitive health information is collected, every reasonable effort is made to ensure the information is obtained directly from you and only with your knowledge and consent unless otherwise authorised or required by law.
Why Personal Information Is Collected
Personal information is collected to enable Lina Sha to provide professional services, operate this website effectively and maintain ongoing communication with clients, prospective clients and subscribers.
Depending on the nature of your interaction, personal information may be used to:
- respond to enquiries and requests for information;
- determine suitability for leadership development, executive coaching or integrative health services;
- provide coaching, consulting, education and integrative health support;
- develop personalised coaching or health support programs;
- administer workshops, retreats, speaking engagements and educational events;
- process bookings, invoices and payments;
- communicate appointment confirmations, reminders and service-related information;
- deliver newsletters, publications and educational resources you have requested;
- improve the quality, safety and effectiveness of services provided;
- maintain appropriate business, financial and clinical records;
- protect the security and integrity of this website;
- comply with legal, regulatory, taxation and professional obligations; and
- otherwise conduct legitimate business activities consistent with the services provided by Lina Sha.
Sensitive health information is collected solely for purposes directly related to the provision of integrative health support, unless otherwise authorised by you or required by law. Health information is never collected for marketing purposes and will not be used or disclosed in a manner inconsistent with this Privacy Policy or applicable privacy legislation.
Disclosure of Personal Information
Lina Sha respects the confidentiality of personal information and does not sell, rent or trade personal information to third parties.
Personal information will only be disclosed where reasonably necessary to provide requested services, where you have provided your consent, or where disclosure is otherwise authorised or required by law.
Depending on the nature of the services provided, personal information may be disclosed to trusted third-party service providers who assist in the operation of the business, including providers of website hosting, email services, customer relationship management systems, online forms, appointment scheduling, payment processing, accounting, information technology support, document storage, analytics and other business administration services.
Where appropriate and authorised by you, information may also be shared with other healthcare practitioners, medical professionals or allied health providers involved in your care for the purpose of supporting continuity of care or facilitating referrals.
Personal information may also be disclosed where disclosure is reasonably necessary to protect the health, safety or rights of an individual, to investigate suspected unlawful activity, to respond to lawful requests from government authorities, regulatory bodies or courts, or where otherwise required or authorised under Australian law.
Where third-party providers receive access to personal information on behalf of Lina Sha, reasonable steps are taken to ensure they maintain appropriate standards of confidentiality, privacy and information security.
Sensitive Health Information and Confidentiality
Certain services provided under the Lina Sha brand involve the collection of sensitive health information. Under the Privacy Act 1988 (Cth), health information is classified as sensitive information and is afforded a higher level of legal protection than general personal information.
Sensitive health information is collected only where reasonably necessary to provide integrative health support or related professional services and only with your knowledge and consent unless collection is otherwise authorised or required by law.
Health information may include information relating to your physical health, mental health, medical history, medications, nutritional habits, lifestyle, symptoms, consultation notes, pathology results, health goals, treatment history and other information voluntarily provided during the course of professional services.
All health information is treated as confidential and is accessed only where reasonably necessary for legitimate professional purposes. Appropriate administrative, technical and organisational safeguards are maintained to protect the confidentiality, integrity and security of health information throughout its lifecycle.
Where appropriate, and with your consent, health information may be shared with other healthcare practitioners involved in your care to facilitate referrals, collaborative care or continuity of treatment. Except where authorised by you or required by law, sensitive health information will not be disclosed to third parties.
Nothing in this Privacy Policy limits any legal obligation to disclose information where disclosure is required by law, including circumstances involving mandatory reporting, court orders, or where there is a serious and imminent threat to the life, health or safety of an individual or to public health or safety.
Marketing Communications and Consent
Where you subscribe to newsletters, download educational resources, register for events, complete online forms or otherwise request information from Lina Sha, your contact details may be used to provide communications relating to leadership development, executive coaching, integrative health, educational resources, publications, workshops, events and other services that may be relevant to your interests.
Marketing communications will only be sent where permitted under the Spam Act 2003 (Cth) or where you have provided your consent to receive such communications.
You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe link included in electronic communications or by contacting us using the details provided in this Privacy Policy. Requests to unsubscribe will be processed within a reasonable period.
Lina Sha may use reputable third-party platforms to manage newsletters, customer relationship management and marketing communications. Where these providers process personal information on our behalf, they are expected to maintain appropriate privacy, confidentiality and security measures consistent with applicable legal requirements.
Operational communications relating to enquiries, appointments, coaching engagements, health consultations, workshops, invoices, account administration or other services requested by you are considered service-related communications and may continue to be sent where reasonably necessary to administer those services, even if you have chosen not to receive marketing communications.
Cookies and Website Technologies
Lina Sha uses cookies and similar technologies to improve the functionality, performance and security of this website and to better understand how visitors interact with its content.
Cookies are small text files placed on your device that help recognise returning visitors, remember preferences, maintain website functionality and collect information about website usage. Cookies do not ordinarily identify you personally unless combined with other information voluntarily provided by you.
Information collected through cookies and similar technologies may include your Internet Protocol (IP) address, browser type, operating system, device information, pages visited, referring website, session duration, navigation patterns and other technical information relating to your interaction with this website.
Information collected through these technologies may be used to improve website performance, personalise your experience, analyse visitor behaviour, maintain website security, diagnose technical issues and support the ongoing development of services offered through Lina Sha.
Most web browsers allow cookies to be managed or disabled through browser settings. Please note that disabling cookies may affect the functionality and user experience of certain features of this website.
This website may also use third-party technologies to measure website traffic, improve performance, support embedded content, manage communications or enhance the delivery of services. These technologies operate in accordance with their own privacy policies and terms of use.
Information Security
Lina Sha is committed to protecting personal information from unauthorised access, misuse, interference, loss, alteration and disclosure.
Reasonable administrative, technical and organisational safeguards are implemented to protect personal information throughout its lifecycle. These safeguards may include secure information systems, password protection, multi-factor authentication where appropriate, access controls, encryption technologies, secure cloud-based storage, regular software updates and other reasonable security measures designed to reduce the risk of unauthorised access or disclosure.
Access to personal information is restricted to those who reasonably require access for legitimate business or professional purposes and who are subject to appropriate confidentiality obligations.
While reasonable steps are taken to safeguard personal information, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Accordingly, Lina Sha cannot warrant or guarantee the absolute security of any information transmitted through this website or by electronic communication.
Individuals are encouraged to exercise appropriate caution when transmitting sensitive information electronically and to contact us if they have concerns regarding the most appropriate method of communication.
Data Retention and Record Management
Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, to provide requested services, to comply with legal, regulatory, taxation and professional obligations, to resolve disputes, and to protect the legitimate interests of Lina Sha.
Where integrative health services have been provided, health records may be retained for the period required under applicable Australian laws, professional standards and recognised record-keeping obligations. Different categories of information may be retained for different periods depending on the nature of the information and the purpose for which it was collected.
When personal information is no longer reasonably required, and where there is no legal or professional obligation to retain it, reasonable steps will be taken to securely destroy, delete, anonymise or permanently de-identify the information in a manner appropriate to the nature of the records.
Archived records retained for legal, regulatory, insurance or professional purposes will continue to be protected in accordance with this Privacy Policy until they are securely destroyed or otherwise disposed of in accordance with applicable legal requirements.
International Disclosure of Personal Information
As part of operating a modern professional services business, certain personal information may be stored, processed or transmitted through secure cloud-based technologies or third-party service providers whose infrastructure may be located outside Australia.
While every reasonable effort is made to engage reputable service providers that maintain appropriate privacy and security standards, the countries in which personal information is processed or stored may differ from your country of residence and may have privacy laws that differ from those in Australia.
Where personal information is disclosed to overseas recipients, Lina Sha takes reasonable steps to ensure that such recipients handle personal information in a manner consistent with the Australian Privacy Principles or are otherwise subject to privacy obligations that provide substantially comparable protection.
By voluntarily providing personal information through this website or engaging with the services offered by Lina Sha, you acknowledge that your personal information may be transferred, stored or processed outside Australia where reasonably necessary for the operation of the business and the delivery of requested services.
Your Privacy Rights
Subject to applicable Australian privacy laws, you have the right to request access to the personal information held about you and to request the correction of information that is inaccurate, incomplete, out of date or misleading.
Where personal information has been provided with your consent, you may also request that your consent be withdrawn, subject to any legal, regulatory or professional obligations requiring the continued retention of certain information, including clinical records and financial records.
Requests relating to access, correction or the management of personal information should be submitted in writing using the contact details provided at the end of this Privacy Policy. Reasonable steps will be taken to respond to your request within a reasonable period and in accordance with applicable privacy legislation.
In certain circumstances permitted by law, Lina Sha may decline a request for access or correction. Where this occurs, written reasons will be provided together with information regarding any available avenues for review or complaint.
Data Breach Response
Lina Sha is committed to responding promptly and responsibly to any actual or suspected data breach involving personal information.
Where a data breach is identified, reasonable steps will be taken to contain the incident, assess the nature and extent of the breach, minimise the risk of harm, investigate the circumstances and implement appropriate corrective measures to prevent recurrence.
Where an eligible data breach is determined to have occurred under the Privacy Act 1988 (Cth), Lina Sha will comply with the requirements of the Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required by law.
Children’s Privacy
The services and information provided through this website are intended primarily for adults.
Lina Sha does not knowingly collect personal information from children unless it is reasonably necessary for the provision of requested services and appropriate consent has been obtained from a parent or legal guardian, or where otherwise authorised or required by law.
Where personal information relating to a child or young person is collected, it will be handled with the same level of confidentiality and protection afforded to all personal information under this Privacy Policy and applicable Australian privacy legislation.
If it becomes apparent that personal information has been collected from a child in circumstances where appropriate consent should have been obtained but was not, reasonable steps will be taken to delete or otherwise manage that information in accordance with applicable legal obligations.
Complaints and Dispute Resolution
Lina Sha is committed to handling privacy concerns fairly, respectfully and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you believe your privacy has been breached, have concerns regarding the handling of your personal information, or wish to make a privacy complaint, you are encouraged to contact us in writing using the contact details provided in this Privacy Policy. To assist in the investigation of your complaint, please provide sufficient detail regarding the nature of your concern, the relevant circumstances and any supporting information available.
All privacy complaints will be acknowledged promptly and investigated in a fair and timely manner. Where additional information is required, you may be contacted during the course of the investigation. Lina Sha will endeavour to provide a written response outlining the outcome of the investigation and any proposed resolution within a reasonable timeframe.
If you are dissatisfied with the outcome of your complaint, or if your complaint has not been resolved to your satisfaction, you may be entitled to refer the matter to the Office of the Australian Information Commissioner (OAIC) for independent consideration. Information about the OAIC’s complaint process is available at www.oaic.gov.au.
Regulatory Oversight
Lina Sha is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) governing the collection, use, disclosure and management of personal information in Australia.
The Office of the Australian Information Commissioner (OAIC) is the independent national regulator responsible for administering Australia’s privacy legislation. Individuals who believe their privacy rights have not been adequately addressed may contact the OAIC for further information or, where appropriate, lodge a privacy complaint following the completion of the internal complaint process outlined in this Privacy Policy.
Nothing in this Privacy Policy limits any rights or remedies available to individuals under applicable privacy legislation or other laws of Australia.
Changes to this Privacy Policy
Lina Sha may update or amend this Privacy Policy from time to time to reflect changes in legal or regulatory requirements, professional standards, business operations, technologies, or the services offered through this website.
Any revised version of this Privacy Policy will be published on this website together with the updated Effective Date. Material changes may also be brought to your attention through appropriate communication channels where considered reasonable or required by law.
Your continued use of this website or continued engagement with Lina Sha following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised Privacy Policy to the extent permitted by applicable law.
We encourage you to review this Privacy Policy periodically to remain informed about how personal information is collected, used, disclosed and protected.
Electronic Communications
Lina Sha recognises that email, telephone, SMS, video conferencing platforms and other electronic communication channels provide convenient ways to communicate with clients and website visitors. While reasonable measures are taken to protect the security and confidentiality of information transmitted through these channels, no method of electronic communication can be guaranteed to be completely secure or free from unauthorised access.
By communicating electronically with Lina Sha, you acknowledge and accept the inherent risks associated with internet-based communications. Where appropriate, reasonable steps will be taken to safeguard personal information; however, individuals should avoid sending highly sensitive personal or health information through unsecured communication channels unless requested as part of the delivery of professional services.
Electronic communications are intended for general enquiries, administrative matters and ongoing communication relating to requested services. They should not be relied upon for urgent medical concerns, emergencies or situations requiring an immediate response. If you require urgent medical assistance, please contact your treating healthcare provider, emergency services or another appropriately qualified health professional.
Lina Sha reserves the right to retain electronic communications where reasonably necessary for professional record keeping, quality assurance, legal compliance and the administration of services, in accordance with this Privacy Policy and applicable Australian laws.
Contact Details and Privacy Enquiries
Questions regarding this Privacy Policy, requests to access or correct personal information, requests to withdraw consent, or enquiries relating to the handling of personal information may be directed to:
Lina Sha
Website: www.linasha.co
Email: [email protected]
Privacy enquiries will be handled confidentially and in accordance with the procedures outlined in this Privacy Policy. Every reasonable effort will be made to respond to enquiries promptly and to resolve privacy-related concerns in a fair, transparent and respectful manner.